Bookings

All sitting bookings are made through WhatsApp.

My current availability can be viewed on the calendar on this webpage. If the calendar shows that I'm already booked elsewhere, please still feel free to get in touch. If you think your dog would be happy staying alongside other dogs, I may still be able to accommodate your booking, either in your home or at another suitable location.

Household Utilities and Essentials

During overnight sitting, I will treat your home with the utmost care and respect.

Reasonable use of household utilities, including electricity, gas and water, is included as part of the service. Reasonable use of household utilities and everyday household consumables is included as part of the service, such as washing-up liquid, dishwasher tablets, washing machine detergent or pods and similar everyday items.

If there are any items you would prefer me not to use, or if you have specific instructions regarding your home, please let me know before the booking begins.

Leaving the Property

Please let me know how long your dog is comfortable being left alone. While I aim to spend the majority of my time with your dog, there may be occasions when I need to leave the property for activities such as grocery shopping, personal appointments or social commitments. I will always ensure your dog’s welfare and routine remain my priority.

Payments & Deposit

A non-refundable deposit of 25% is required to secure all dog sitting bookings. The remaining balance is due at the end of the booking. If you need to change your booking dates, I'll do my best to accommodate the change, subject to availability.

Cameras and CCTV

Any video camera inside your property will be switched off while I’m inside. This can be switched back on when the property is vacant or if your dog is alone in the house while I’m out.

Keys & Security

Any keys, alarm codes and access details provided will be kept secure, used only for the purpose of the booking and treated confidentially.

Medication

Medication can be administered provided clear written instructions have been supplied. Owners must disclose any medical conditions before the booking begins.

Veterinary Emergencies

In the event of illness or injury, I will make every reasonable attempt to contact you. If emergency treatment is required and you cannot be reached, you authorise me to seek veterinary treatment from your usual veterinary practice or the nearest available veterinary practice. Any veterinary costs remain the owner’s responsibility.

Insurance

Pupdates is fully insured for pet sitting services. My insurance includes Public Liability, Care, Custody & Control of animals, Non-Negligent Animal Care and Professional Indemnity whilst your pet is in my care. Details of my insurance can be provided on request.

Parking

Where parking restrictions apply, the owner is responsible for providing a valid visitor parking permit where available. If only pay-and-display or paid parking is available, the cost will be met by the owner and added to the final invoice at the end of the sitting period.

House Rules & Rubbish Disposal

Owners are asked to provide any relevant house rules or specific instructions before the sitting begins, including details such as alarm systems, appliance use, pet routines, or restricted areas. If there are specific collection days or waste disposal instructions, please let me know in advance. 

Cleaning at the End of the Sitting

At the end of each pet sitting booking, I will leave your home clean, tidy, and reset to the same general condition as when I arrived. This includes cleaning up after your pet and leaving used areas neat and presentable. If you already have a regular house cleaner or specific cleaning arrangements, please let me know in advance so I can work around them.

Other Services

If required, I may also be able to provide basic DIY or decorating services while I am at your home. Please feel free to ask and I can let you know what I’m able to help with and I can provide a quote. 

I may also be able to provide airport pick-ups and drop-offs for your holiday, either with or without your dog. These services are subject to availability and would generally be offered outside of Monday–Friday, 9am–5pm, or at weekends when I am not already caring for other dogs.